Through our website, https://www.instinctpetfood.com/ (the “Website”), we collect several types of information from and about users of the Website, including information:
For example, we collect and store the name of the domain and host from which you access the Internet (for example, aol.com or princeton.edu); the Internet protocol (IP) address used to access our Website; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to the different sections of our Website, and to help us make our Website more useful.
We may also collect personal information directly or indirectly from you when you use our Website or other services or buy our products. We may use or disclose the personal information we collect for one or more of the following purposes:
When we ask for your personal information, our primary goal in collecting such information is to give you a meaningful experience on our Website and to allow us to better develop new products and services which are relevant to consumers like you.
Your personal information will be used solely by us and our contracted vendors; it will not be sold to or provided to any third party. We may also enhance or merge personal information that we collect with data obtained from third parties.
If you are a resident of California, you are entitled to certain rights as per the California Consumer Privacy Act of 2018 (CCPA). For more information, see the Privacy Notice to California Residents section below.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Links to Other Websites
Children Under the Age of 16
The Website is not intended for children under 16 years of age. No one under age 16 should provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16 please contact us at https://feedback.naturesvariety.com/clientform.php.
You may opt in to receive emails, newsletters or other communications from us. If you wish to discontinue receiving this information, you may update your preferences by using the “Unsubscribe” link found in the emails that we send to you or by contacting us at https://feedback.naturesvariety.com/clientform.php.
Privacy Notice for California Residents
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, we have collected the following categories of personal information from its consumers within the last twelve (12) months:
|A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
|A name and address for customers.
A name, address, telephone number, Social Security number, education, employment, employment history, bank account number or any other financial information, medical information, or health insurance information for employees.
Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.
|Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
|D. Commercial information.
|Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|E. Biometric information.
|Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
|F. Internet or other similar network activity.
|Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
|G. Geolocation data.
|Physical location or movements.
|H. Sensory data.
|Audio, electronic, visual, thermal, olfactory, or similar information.
|I. Professional or employment-related information.
|Current or past job history or performance evaluations.
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
|Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
|K. Inferences drawn from other personal information.
|Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Personal Information does not include:
We obtain the categories of Personal Information listed above from the following categories of sources:
Use of Personal Information
We may use or disclose the Personal Information we collect for one or more of the business purposes or uses listed above in the Collection and Use of Information section. In addition, we may use or disclose such Personal Information as described to you when collecting your Personal Information or as otherwise set forth in the CCPA. We will not collect additional categories of Personal Information or use the Personal Information we collected for additional purposes without providing you notice.
Sharing Personal Information
We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:
We disclose your Personal Information for a business purpose to the following categories of third parties:
No Personal Information Sales
We do not sell any Personal Information that we collect or use.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the Personal Information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a natural person or entity registered with the California Secretary of State that you authorize in writing, or otherwise properly authorize, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us.
We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
1Note to Draft: Under the CCPA, you will need at least a toll-free number and an online method (such as a designated email address) for consumers to submit requests. One of the methods should reflect how you primarily interact with consumers. We used the toll-free number and email on the “Contact Us” portion of the website, however, you can designate a specific toll-free number and email if you would like.
We will confirm receipt of your request within ten (10) business days of receipt. We endeavor to respond to a verifiable consumer request within 45 calendar days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to the value to us of your Personal Information and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
If you have any questions or comments about this Notice, the ways in which we collect and use your Personal Information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [firstname.lastname@example.org] or write us at: Instinct Pet Food, 2 Cityplace Dr., Suite 400, St. Louis, MO 63141.
“Do Not Track” Signals
Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. At this time, our website does not support DNT codes. However, except in the case of analytics cookies and as described herein, our Website limits tracking to the uses described above and our Website does not track your use across multiple websites, however, other websites to which we link may track you. Please review their privacy policies to understand how you may be tracked.
Limitations of Medical Information
The material available on all our Website is, without limitation, provided for informational and educational purposes only; it is not intended to take the place of advice from a licensed, practicing veterinarian. Only a practicing veterinarian who examines your pet can give effective veterinary advice or diagnose your pet’s medical problems. Your reliance on the information you get on any website is solely at your own risk. If your pet has a specific health problem, please contact your veterinarian immediately.
M.I. Industries, Incorporated d/b/a Instinct Pet Food (“we” or “us” or “our”) reserves the right, in our sole direction, to refuse any order placed directly with us.
Once we verify your payment and accept your order, we will begin processing your order. The time it takes to ship your order may vary depending on the shipping method and available stock. Shipping timelines are estimates and not guaranteed.
Available shipping methods and rates may vary by product or time of order and carriers may change their rates at any time. Shipping charges for your order will be calculated and displayed during the ordering process. Not all shipping methods are available for all shipping addresses, such as PO boxes, or for certain products, such as frozen products. We reserve the right, in our sole discretion, to change the available shipping methods and rates at any time.
If we experience a high volume of orders, shipments may be delayed. Items that are on back order will be shipped as soon as they become available. Please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order or if we make a change to or cancel an order, we will contact you.
All sales are considered final upon completion of your order and our acceptance of payment. As discussed herein, certain products are not eligible for returns. In general, we only permit returns if the product you received is defective or damaged or you received a different product than you ordered. Please inspect your order promptly upon reception and contact us immediately if the product(s) is/are defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
To be eligible for a return, you must return the product to us in the same condition that you received it, unopened or unused, in its original packaging, and with the receipt or other proof of purchase. If we determine, in our sole discretion, that your return meets the criteria in this policy, then we will consider your return valid and accepted.
To start a return, contact us at email@example.com. We will send you a return shipping label, as well as instructions on how and where to send your package.
Exceptions / Non-Returnable Products
Please note that certain types of products cannot be returned, like perishable goods and custom products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Further, we will not accept returns on sale items or gift cards.
This policy does not apply to any orders placed for our products with or through our distributors or resellers.
We reserve the right to modify this policy in the future as we deem necessary at any time by posting the modified version on our website. If you have any questions about this policy, please contact us at firstname.lastname@example.org.
Last modified: August 9, 2023